FREE UK DELIVERY ON ORDERS OVER £95

Returns & Exchange Information

RETURNS POLICY

You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us by email within 14 days of receipt of the Goods. You must include your order reference, the name or code of the items you are returning and the date you placed your order. We will then issue a returns code and instructions on how to return the item. Items should not be returned to our business address. If goods are sent to our business address we cannot offer any refund or credit.

The right to cancel does not apply to contracts for the supply of Made to Measure or Made to Order products (these products are clearly described on the Website).

You are responsilble for returning the items within 14 days of order cancellation. Alternatively we can arrange collection for your item(s) using the same delivery carriers. Our carriers are used to transporting long and heavy goods. We simply ask you to ensure the package is securely packed in its original packaging. We reserve the right to refuse a refund on items that do not arrive back in satisfactory condition.

Please note the refund only covers the cost of the goods and not any of the original delivery charges that may have been incurred.

When we receive the returned Goods and have checked them to ensure they are resaleable we will issue a refund within 14 days.

All returned goods should be unopened and undamaged. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost to remedy any such damage. Unfortunately we can not accept returns after the curtain poles have been fitted. All poles and damages must be reported before fitting. Sometimes the product specifications from the manufacturer may change, in which case we may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the substitute you can return it in accordance with the terms above.

MADE-TO-MEASURE/MADE TO ORDER GOODS

As Made to Measure are to customer specification they cannot be returned under normal conditions. Made to Measure includes Made to Order, Alison Davies Design, Advent Designs or any item cut to length. Only under Manufacturers defect can they be returned. Please ensure all measurements are accurate and that all specifications are understood; we cannot accept alterations, cancellations or liability for incorrect instructions or measurements.

RETURNS POLICY - DEFECTIVE OR DAMAGED GOODS

You should inspect the Goods immediately upon receipt and notify us by email within 7 days of delivery if the Goods are damaged or the order is incomplete. You will be deemed to have accepted the Goods if you have not contacted us within 7 days of delivery. On receipt of your email we will contact you.

Where a claim of defect or damage is made we will contact you by email to arrange return of the Goods. You will be entitled to receive a replacement plus any return postal charges if the Goods are in fact defective.

CANCELLATION BEFORE DELIVERY

You have the right to cancel your order for the goods up to 14 days before the date of delivery of the order. No reason for order cancellation is needed nor will you incur a payment penalty. To cancel your order you must inform us by email with your order number. You cannot cancel or change your order if the goods you have ordered are manufactured to order, made to measure or custom made to your specifications or requirements as we are unable to resell them. Once we have accepted your order for made to measure or custom made goods and they are entered into our order system or manufacturing process we are unable to acknowledge any changes to your goods ordered or cancel your goods without incurring a handling charge. If your order has already been dispatched please follow the procedure set out in our Returns policy.

Pole Design is a division of Karen Rhodes Design Limited. Company Registration No: 462644 VAT Registered: 994 1072 05. All Rights Reserved.
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