We can send out up to 3 samples FOC for most curtain pole ranges. Please Contact us with your full delivery details and sample order.
In the unlikely event that your order is not received within the period specified for the items ordered, then please e mail or phone us and we will investigate for you.
If you are not in during the day you can arrange for deliveries to be made to a work address or neighbour's address but please be aware that most items we despatch will require a signature upon delivery. Please ensure that you have indicated a different delivery address when you place your order. Please bear in mind if you have ordered long poles or made to measure bay window poles these are best delivered to the installation site.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
If you have not received your order within the stated delivery period, please Contact Us.
Unfortunately we do not provide an installation service. Our items are easy to install and instructions can be downloaded from the website. If you do have any problems with the installation of your items, please Contact Us.
Click here for our downloadable Product Brochures
Yes we do deliver to the Channel Islands. VAT is not applicable for these orders and is deducted at checkout from the VAT inclusive price. Normal delivery charges apply.
Firstly, make sure that you have removed the items from their packaging and measured them. The packaging for made-to-measure items are often labelled with the dimensions from which they were cut and not their finished size. If you have definitely received the wrong size items, call us or email us and we can arrange for them to be collected. Once we have examined the items, we will then despatch your new correct size items. Please see our Terms and Conditions
When taking delivery of your items please check the packages carefully before signing for them. If the contents cannot be checked please write 'Unchecked' on the courier's document. it is important that the items are checked carefully and that any damages are reported to us within 3 days of receipt, otherwise a claim cannot be made. Please see our Returns Policy.
Yes we ship to Europe and most International destinations, simply place your order online and a member of staff will contact you within 72hrs with the additional delivery cost. Only on acceptance and payment in full of the additional cost will your ordered goods be dispatched.
When you spend £75 or more UK mainland delivery is FREE. Orders below £75 cost £8.95 We only use couriers that are thoroughly reliable to ensure goods received are in good order.
You will receive an email confirmation shortly after placing the order which will include an order number. We will confirm your order by email within 24 hours of it being placed. If you do not receive this confirmation please Contact Us
Our customer service department are very knowledgable and are happy to help you with any queries that you may have. You can get in touch with us by email at email@example.com, or phone 03452411242
Please see our Measuring Guide