For orders over £250, delivery is free of charge to the UK. Orders below this value will incur a £14.95 carriage charge.

Most orders are delivered in under five working days if the item is in stock.

In the unlikely event that an item is out of stock, we will inform you of any expected delay after you have placed the order.

Delivery times are longer for made-to-order products:

• Silent Gliss: up to seven working days
• Byron and Byron & Tillys: two - three weeks

Click here to see our cut off times for Christmas.

Products ordered from different manufacturers may be delivered on separate days and times, by different couriers. We recommend not booking a fitter until all goods have been received.

Yes, but only a selection of products, including those from Silent Gliss, Byron & Byron and Tillys. If you are located in the Channel Islands, the website will automatically hide any products that are not available to you.

Items that are not made-to-measure may be returned. You have 14 days from receiving your order to tell us you wish to return an item, and a further 14 days to send it back. To organise a return, please contact us by email and we will issue a returns code.

Items must be returned in their original packaging, unopened, and undamaged. We reserve the right to refuse a refund, or to issue only a partial refund, for any goods that reach us damaged, used, or no longer in their original, unopened packaging.

Refunds for eligible returns will be processed within 14 days of us receiving the items. Original delivery charges are not refunded, including where your order qualified for free delivery.

Made-to-measure and made-to-order products cannot be returned unless defective.

We do not offer an exchange service.

If you have ordered the wrong product or have changed your mind about a product, you will need to return the item(s) and we will issue a refund as per our refunds policy.

Inspect your goods upon receipt and email us within 7 days if there are any issues. If the goods are defective, you will receive a replacement and any return postal charges.

You can cancel the order before it is delivered, unless it is a made-to-measure or custom-made product.

These items cannot be returned unless they are defective, because they are produced to your specifications.

Made-to-measure includes all Silent Gliss tracks, Byron & Byron products, Tillys products, any pole or track cut to length, made-to-measure curtains, and any part or accessory configured as part of a track or Metropole product. Parts and accessories bought separately as stock items are not made-to-measure and can be returned in the usual way.

Please ensure all measurements and specifications are correct, as we cannot accept liability for incorrect instructions or measurements.

Email us if your order hasn't arrived within the expected delivery timeframe or if it’s incomplete, so we can resolve the issue for you.